Refund policy

LAST MODIFIED: June 25, 2025

 

Cybergear wants you to take comfort in knowing that all uninstalled unused items can be returned for a full refund (not including shipping charges) within 30 days of item(s) receipt. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during return shipment. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-CANCELABLE, NON-REFUNDABLE, AS-IS, or NON-RETURNABLE.

  • Refunds will be made at the actual price paid (reflecting any applied promotions or discounts). Original shipping and insurance fees are never refundable. If free or discounted promotional items were part of the original purchase, those items must also be returned or their retail price or retail price difference will be deducted from any refunds.
  • Once your return is received, inspected, and approved, the refund will be applied to your original method of payment. Please allow two weeks for your return to be processed. Please note, depending on your credit card or bank, it may take 2-7 business days for the refund to post to your account, after issuing refund. Original shipping and insurance fees are never refundable.


If you purchase an item(s) from us when it was not on sale you may be eligible for a sale price adjustment within 7 days of the date you placed your order. No sales adjustments will be made for purchases that are more than 7 days from the date of purchase.

 

If you made a purchase and received a discount (ie. Free Shipping), you are not eligible for a sale price adjustment should a better sale come out afterwards.

 

Return for Refund or Exchange

How to Start a Return
To start a return, please contact us at support@cybergearco.com. All returns are subject to inspection by a Cybergear returns specialist and are accepted only within 30 days of delivery. Only undamaged, unused, never installed or attempted to be installed, never driven on, with original manufacturer labels intact, and not damaged in any way items are eligible for return. Note: If a return is lost or arrives damaged, unfortunately the loss will be the customer's responsibility.  

 

Inspection Upon Return 

All returned items will be inspected for the following:

  • Physical damage (including cosmetic damage, scuffs, scratches)
  • Missing parts or hardware or decals or documents or etc.
  • Any evidence of use, installation, or partial installation

Any of the above issues will result in a partial refund, with deductions made accordingly.  Refund credit amount will be calculated as follows:

  • Refund original purchase price less all freight charges incurred and 10% re-stocking fee.
  • Orders shipped via FedEx or UPS are charged freight both ways on refused or return to sender shipments. No shipping charge is ever refundable.

 

Reveived Damaged or Incorrect Items
Please inspect your order upon reception and contact us within 72hrs if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it. You will be asked for photo documentation and a description of what was wrong with the order. 

 

Order Cancellation
We accept order cancellations before product shipment. If you cancel your order, you will receive a full refund which will be returned via your original payment method (PayPal, credit card, debit card, etc).  If the product has already been shipped at the time of cancellation, the order will need to be treated as a return.

 

Shipping Cost 

We incur administrative costs when receiving and processing your Purchase. We also incur costs for packaging and restocking your product if you return your Purchase. As a result, you may return your order, but your shipping cost will not be refunded.  If you reject attempted delivery of your order, and the products are returned to us you agree to be responsible for the return Shipping Cost. If you received a "Free Shipping" promotion on your order, you acknowledge that the return Shipping Cost will be based on our standard flat rate shipping costs of each respective item in your order.  You acknowledge that the Shipping Cost is a fair and reasonable estimate of the actual damages that we have incurred or may incur, costs that are otherwise impracticable or extremely difficult to determine.

 

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

 

European Union 14-Day Cooling-Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 3 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@cybergearco.com.